Energy providers 'should listen to consumers'

A new report has revealed that Britons are unhappy with the way that energy suppliers deal with their complaints, it has emerged.

The research by energy regulator Ofgem has found that utilities providers should do more to handle complaints, after it was revealed that less than one in four consumers were satisfied with the way their concerns were handled.

Commenting on the news, Ann Robinson, director of consumer policy at uSwitch.com, said energy companies were not dong "terribly well" when it came to providing good customer service.

"I think they just need now to recognise that the game has changed, they have to improve their act. The expectation is that they should do so," she added.

However, while homeowners may be concerned about managing their energy bills during the credit crunch, there are steps they could take to reduce them.

The Energy Saving Trust states that the installation of new windows with double glazing ( http://www.force8.co.uk/index.php ) could cut the amount of heat lost from a property by half.

Force 8 the North West's leading window ( http://www.force8.co.uk/index.php )and door installer.

Written by Ted Powell